Printed Wafer from Fernanda in Mexico

At February of 2017, we got an inquiry from Fernanda. In the email, she explained that she was a food chemist and she was specialized in party and kids stationary and labels.

She wanted to custom printed wafer especially for kids’ parties. According to her requirement, we recommend her our smallest & cheapest FP-11 A4 size food printer. We have explained how our printer works & sent her some printed wafer photos. After she did some research for a few days, then she decided to buy the A4 food printer.

After she made the full payment, then we shipped out the A4 food printer to her within 7 days. Since she was located in Mexico, so we recommended her to buy the FDA edible inks from USA.

After she got our printer & inks, we helped her to install the printer via teamviewer & teach her how to custom printed wafer step by step.

In the past 1 year, she had developed many kind of custom printed treats, such as printed M&M’s, printed smarties, printed cookies, printed wafer candies and so on.

Due to our happy cooperation in the past year, we become good friends in person & she sent us a thank you letter to explain how she felt about our product & service. Here are parts of the letter as below.

I found acro printers after a long time, checked up other kinds of food printers of this kind, but absolutely decided acro printers was my option.

I first was scared as I was buying a machine, which I had never seen before, that did not existed in Mexico (or any similar technology) from the other side of the planet.

Since day one, customer service of acro was excellent. All of my questions were answered immediately, so I trusted and made the purchase.

The delivery was really fast, and I bought the US inks that were recommended from acro printer. Using the machine was really easy, and when I had any doubts or issues, they were easily solved.

We have now a beautiful business in which we print candy, chocolates (like m&m´s and smarties), cookies, fondant, and filled wafer candy for many kinds of events such as: christenings, baptisms,  weddings, birthdays, first communions, anniversaries and many many branded products.

It’s been a year since I purchased my A4 printer, my business has been growing, we’ve been getting better in quality printing and the technology is starting to be known in my country. Now we are thinking about distributing the machines. I fully recommend acro printers!